Privacy Policy

1. Who we are

Act to Wellness is a wellness counselling and counselling support practice based at 51 African Street, Grahamstown (Makhanda), Eastern Cape, South Africa.

This Privacy Policy applies to personal information collected through the Act to Wellness website and initial enquiries made through the website.

2. Information we may collect

When you voluntarily complete the enquiry form on this website, we may collect the information you provide, including:

• Your name;
• Your email address;
• Your contact number, if provided;
• The nature of your enquiry;
• The message or information you choose to include with your enquiry; and
• Your acknowledgement and consent relating to the collection and use of the information submitted through the form.

3. Why we collect your information

Information submitted through the website may be used to:

• Receive and respond to your enquiry;
• Contact you using the contact details you have provided;
• Understand the general nature of the support or service you are enquiring about;
• Determine appropriate next steps following an enquiry;
• Arrange an initial conversation or intake process where appropriate;
• Respond to enquiries relating to Kid Konfetti, workshops or other Act to Wellness offerings; and
• Maintain appropriate administrative records of enquiries received.

We aim to collect only the information reasonably necessary for these purposes.

4. Consent

When submitting the website enquiry form, you are asked to confirm that you consent to Act to Wellness collecting, storing and using the information you provide for the purpose of responding to your enquiry and, where appropriate, arranging the next steps.

Providing information through the website is voluntary. However, we may be unable to respond properly to an enquiry if the information necessary to contact you or understand the general nature of your enquiry is not provided.

5. How your information is stored

Information submitted through the website enquiry form may be stored electronically in systems used by Act to Wellness to receive, manage and respond to enquiries.

Reasonable steps are taken to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no website, email service, database or internet transmission can be guaranteed to be completely secure.

6. Sharing your information

Act to Wellness does not sell personal information.

Personal information may be processed using service providers or technical systems necessary for the operation of the website, hosting, email and related administrative functions.

Information may also be disclosed where required by applicable law or where there is another lawful basis for doing so.

7. How long information is kept

Personal information should not be retained for longer than is reasonably necessary for the purpose for which it was collected, subject to applicable legal, professional, administrative or record-keeping requirements.

Where an initial enquiry develops into an ongoing counselling or professional relationship, additional privacy, confidentiality, consent and record-keeping arrangements may apply as part of the formal intake process.

8. Children and personal information

Act to Wellness provides services that may involve children and young people. The public website enquiry form is intended as a first point of contact and should not be used to submit detailed sensitive information about a child.

Appropriate consent, confidentiality and intake processes can be addressed separately where services involving a child are being considered.

9. Cookies and website information

This website may use technical functionality necessary to deliver its pages and services. The website also contains third-party functionality, such as the embedded Google Map, which may involve requests to or technologies provided by third parties.

Third-party services are subject to their own privacy practices and policies.

10. Links to other services

The website may contain links to external services, including the Kid Konfetti WhatsApp catalogue. When you follow an external link, you are leaving the Act to Wellness website.

The privacy and data-handling practices of external websites and services are governed by their own policies and are not controlled by Act to Wellness.

11. Your personal information

Subject to applicable law, you may contact Act to Wellness if you would like to ask about personal information held about you, request that inaccurate information be corrected, or raise a concern about the way your personal information has been handled.

Certain information may need to be retained where there is a lawful, professional or record-keeping reason to do so.

12. POPIA

Act to Wellness aims to handle personal information in accordance with applicable South African privacy requirements, including the Protection of Personal Information Act, 2013 (POPIA), where applicable.

Questions or concerns regarding personal information can first be directed to Act to Wellness using the contact details below.

13. Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, systems used to process information, or applicable requirements.

The date displayed at the top of this page indicates when this policy was last updated.

14. Contact us

If you have a question about this Privacy Policy or the personal information you have provided through this website, you can contact Act to Wellness.